Privacy Policy

Privacy Policy

tersOS ("we," "our," or "us") operates the tersOS platform, including the tersOS web application, tersOS Displays mobile application, and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

The data controller for personal data described in this policy is tershouse d.o.o., ID number 4202633770006, registered office Kolodvorska 12, 71000 Sarajevo, Bosnia and Herzegovina. For any question about this policy or to exercise your rights, contact support@tersos.io.

1. Information We Collect

Account Information: When you create an account, we collect your name, email address, and organization details.

Usage Data: We automatically collect information about how you interact with our services, including device information, IP addresses, browser type, and pages visited.

Device Information (tersOS Displays): For our display signage application, we collect device identifiers for pairing purposes and basic device information to ensure proper functionality.

2. How We Use Your Information

• To provide, maintain, and improve our services
• To process transactions and send related information
• To send administrative information and updates
• To respond to inquiries and provide customer support
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Third-party companies that perform services on our behalf (e.g., payment processing, hosting)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We will retain and use information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

To exercise these rights, contact us at support@tersos.io.

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

8. tersOS Displays (Android/TV Application)

The tersOS Displays application is designed for digital signage purposes in coworking and commercial spaces. The app:

• Requires network access to connect to tersOS servers and display content
• Collects device identifiers solely for pairing and identification purposes
• Does not collect personal user data beyond what is necessary for operation
• Does not access device cameras, microphones, or personal files
• Stores minimal data locally for caching and offline functionality